ASPHALTKIND · LEGAL NOTICE
CANCELLATION.
Cancellation policy, statutory model cancellation form, and electronic cancellation notice.
As of: October 21, 2026
Cancellation is not the same as order termination. For distance contracts, consumers may be legally entitled to a right of cancellation. However, statutory exceptions may apply to goods specifically custom-built to personal specifications. Your rights depend on the specific contract.
Contact: freyberg@asphaltkind.de · Cropfiber GmbH, Hemmerder Wallgraben 15, 59427 Unna, Germany.
1. Right of cancellation for consumers
You have the right to cancel a cancellable contract within fourteen days without providing any reason.
The cancellation period is fourteen days from the day on which you, or a third party named by you other than the carrier, took possession of the goods. If multiple goods are ordered as part of a single order and delivered separately, the period begins on the day you take possession of the final item.
To exercise your right of cancellation, you must inform us – Cropfiber GmbH, Hemmerder Wallgraben 15, 59427 Unna, Germany, Email: freyberg@asphaltkind.de – by means of a clear declaration (e.g., via letter or email) of your decision. You may use the model cancellation form below, though it is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification regarding the exercise of the right of cancellation before the cancellation period expires.
2. Consequences of cancellation
If you cancel this contract, we will reimburse all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive your notification of cancellation.
We will use the same payment method for this refund that you used for the initial transaction, unless explicitly agreed otherwise; you will not be charged any fees for this refund. We may withhold the refund until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and no later than fourteen days from the day on which you notify us of the cancellation. The deadline is met if you dispatch the goods before the fourteen-day period expires.
Return shipping costs in the event of statutory cancellation: You bear the direct costs of returning the goods. This applies only insofar as you are entitled to a right of cancellation under applicable law and no statutory provisions dictate otherwise.
Return of goods not suitable for standard parcel shipping: Due to its dimensions, the roof box cannot typically be returned via standard parcel services. Our transport service provider, Excellence Global Logistics (EGL), has informed us that return transport incurs the same shipping costs as the initial delivery. Based on previous roof box shipments, we estimate the costs for a comparable freight return to Unna for the following regions as indicated. These estimated values are formulated for consumers as approximate maximum costs and include value-added tax as shown on the comparative invoices, where applicable.
In the case of justified warranty claims, the statutory regulations for subsequent performance and cost allocation apply; this cancellation policy does not affect those rules.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
3. Exception for genuine custom builds
According to Section 312g(2)(1) of the German Civil Code (BGB), the right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer's personal needs.
Important: The mere fact that a roof box is manufactured only after an order is placed, that a production deposit is paid, or that a standard catalog configuration is selected does not automatically exclude the right of withdrawal. Whether the exception applies is assessed based on the specific contractual characteristics. We will inform you of any potential exclusion prior to the conclusion of the contract.
4. Statutory Withdrawal Model Form
You may copy, print, or send this form via email. Using this model form is not mandatory; an unambiguous declaration of withdrawal is sufficient.
If you wish to withdraw from the contract, please fill out this form and return it:
, Cropfiber GmbH
Hemmerder Wallgraben 15
59427 Unna, Germany
Email: freyberg@asphaltkind.de
I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):
_________________________________________
Ordered on (*) / received on (*): ___________________
Name of consumer(s): ______________________
Address of consumer(s): __________________
Signature of consumer(s) (only if communicated on paper): __________________
Date: __________________
(*) Delete as appropriate.
5. Withdraw from contract online
You can also declare a potential withdrawal directly online. Please provide your name, an email address for the confirmation of receipt, and details to identify the contract. Additional information is optional.
Upon successful electronic submission, you will receive an email confirmation of receipt containing the date and time. Alternatively, you can send an unambiguous declaration of withdrawal directly to us at freyberg@asphaltkind.de at any time.
Upon successful submission via the WordPress function, the notice will be stored in our system and an acknowledgment of receipt containing the date and time will be sent to you via email without delay. Simply viewing this page does not constitute a cancellation.